CirrusHQ continues to set the bar for outstanding Customer Service with a new appointment to Head of Technical Operations

News home

CirrusHQ proudly announce the appointment of Darren Cornelius to the position of Head of Techncial Operations. As part of the company’s continued growth, Darren will oversee the delivery and evolution of Services to our expanding customer base and lead our highly certified customer engineering teams.

Darren stated “It is clear that CirrusHQ’s unrivalled experience and uncommon levels of certification is only part of why clients rate CirrusHQ so highly. What is core to their mission is the quality implementation of services, the amazing experience they provide, and how that enables their customers to leverage the AWS Cloud.

I am delighted to be part of a team that’s takes pride in delivering services at the highest standards. With deep AWS Cloud experience, and comprehensive levels of certification, CirrusHQ are best positioned to help its customers maximise the performance, security and cost-effectiveness of their AWS workloads.” Daemonn Brody MD stated “Darren brings with him many years’ of experience to support our continuous business growth as a seasoned leader with an analytical and strategic mind and a broad knowledge of the business. As Head of Technical Operations Darren is responsible for the Service we provide to our customers 24×7 and ensuring we continue to achieve the outstanding NPS scores which serves to demonstrate the strong commitment to customer experience that is fostered by everyone at CirrusHQ.”

Our Net Promoter Score (NPS) is a simple and effective methodology for measuring the loyalty felt by our customers and is collected through first-hand feedback via AWS from our customers. Set on a scale between -100 and +100, our customers rank us as excellent. In 2021 we have already increased our NPS from 78 to 92 which we are incredibly proud of and ranks us as one of Europe’s highest rated AWS partners for customer service.”

Darren brings over 20 years experience in leading support & service teams, and delivering 24×7 client services.  Darren is ITIL qualified and when not at work can either be found zig zagging across many a fairway trying to improve his golf or watching his local football team.

Welcome to the team Darren!